Shipping Incoterm could be Ex Works (EXW), DAP or DDP – Origin Porto, Portugal;
All the transports made by COVET Lda are insured. If transportation is arranged by CAFFE LATTE, fees will be charged separately from the product(s) value. Standard shipping quotation includes door-to-door, drop off service only. If a different service or urgent delivery is required, the customer must clearly request it when placing the order and will be charged accordingly. All products are carefully packed and inspected prior to shipment.
POD must be signed with reservations. In case of apparent damage, the customer must open the goods in front of the carrier and mention the damages on POD. The customer should keep the products in the final destination and save the packages. In case of no apparent damage, the customer must mention on POD – “received the goods but will be checked the state”. In this case, the customer has a maximum of 7 business days, after delivery, to claim.
We are not responsible for damages caused by handling, loading or unloading by people acting on behalf of the customer. CAFFE LATTE is not responsible for loss or damage in transit. Should visible or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim.
Any damage should be communicated to the sales rep during the first 48 hours after receiving the order; photographic and video evidence of the damages should be sent via email. Failure to report concealed damage within 48 hours of reception may result in the denial of the claim. Proving that any damage in the piece(s) caused by the transport requires re-placement, compromises to exchange the damaged part or complete piece(s) within a period agreed with the customer.
You can find more information about shipping and returns at Terms&Conditions.